Six high-powered women – specialists who never bite off more than they can chew
The dental team currently numbers six members: Janine Lombardo, Lilli Ostwald, Sabrina Giuca, Lisa Hagen, Evangelia Kontou and Flavia Fimiani. At the moment, they are all still working from home, but Janine and Sabrina are hoping to come back to the office regularly again soon. Nevertheless, the spatial distance is not at all felt in day-to-day working life. Twice-weekly fixed team calls, in which the team shares information about all current and upcoming projects, ensure that communications flow smoothly. Generally speaking, the good atmosphere is characterized by mutual support and respect.
The organization of customer projects also runs seamlessly. Although one project manager is always a customer’s first point of contact, a second project manager is also kept fully in the loop as a back-up. However, the other team members also know all the customers and can step in, if necessary. When individual team members are absent, a detailed overview is created so there is no chance of gaps in knowledge occurring.
Thanks to optimum team organization, its members also keep on top of projects with tight deadlines, specific terminology and reference material without any problems and they never lose track. Good things come in small packages, and what makes the team so special is that all its members speak many different languages (and dialects) and are able to complement and support each other superbly, thanks to their different strengths and experience.
"I’m very proud of my team, how organized we are, and the positive atmosphere. I can always rely on them 100% – and so can our customers,"
says team leader Janine Lombardo, describing her colleagues.
It is all the nicer when the team members also find time to share a laugh with each other or with customers and service providers, and to conduct excited conversations, such as about the upcoming dress rehearsal for Bach’s St. Mark Passion. While the translator is singing Bach, the dental team is listening to the band Scooter so that the next project can be finalized at the right pace.